We have compiled a list of the most common questions our Motability Advisors get asked and have provided the answers below; if you have any questions that have not been answered here please call your local Pentagon dealership or use the get in touch form above.
What is included?
A new car every 3 years, comprehensive insurance, RAC breakdown cover, replacement tyres, replacement windows and windscreens, servicing & maintenance and a 60,000 mile allowance over three years.
How much money do Motability take?
You simply exchange all (or part) of one of the following benefits that you are eligible for:
- The Higher Rate Mobility Component of Disability Living Allowance
- The Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP)
- War Pensioners' Mobility Supplement
- Armed Forces Independence Payment (AFIP)
This does not affect other benefits you may receive. Some cars require an Advance Payment, though there are hundreds of cars available with £0 Advance Payment.
Are there many forms to complete?
There is no paperwork at all – no forms to fill in, no assessments or credit checks to go through. It’s all done by us.
Will anyone at the dealership check my physical condition?
No. There are no assessments of any kind. Provided you have at least 12 months left to run on the Higher Rate / Enhanced Rate, you are eligible.
Is there a waiting list?
No. Once you have chosen your vehicle we will be able to tell how long the process will take until your new car is delivered.
Do I have to be a driver?
No. You don’t have to drive to take out a car on the scheme – you can nominate up to two drivers.
What if I need my car adapted?
A wide range of car adaptations are available, many at no extra cost. If you’d like more information, please call us and ask for our free guide to adaptations, ‘Make it Yours’.
I have a good no claims history; can I carry this forward if I leave the Motability scheme in the future?
The scheme insurers are able to provide confirmation of the claims history on the policy should you ever leave the Motability scheme.
Will you fully understand my needs?
At Pentagon all of our Motability Advisors undergo special training to make sure they fully understand the needs of people that qualify for the scheme.
Can I have a test drive first?
It’s very important that you do test drive the car before you decide, in fact you’re free to try as many as you wish to make sure your decision is right for you.
What can I use the car for?
The car is for the benefit of the disabled customer, whether they are in the car or not. This includes getting to and from work and in some cases for business use. However, it should not be used as a taxi or delivery vehicle.
What if my circumstances change over the next three years?
Motability look at each case individually and will do their best to accommodate your new requirements.
I have chosen the car I want, what should I do next?
Once you’ve chosen the vehicle that suits you best, you will need to place an order. You’ll need to take just three things to the dealership: your driving license (and/or the licenses of your nominated drivers), your letter of award entitlement and proof of your address (such as a recent utility bill). We will take care of everything else.
What happens at the end of 3 years?
It’s a simple and hassle free process – you just hand the car back to the same Pentagon dealership you collected your new car from– it really is that easy!
Who runs the Scheme?
Motability Operations run the scheme on behalf of Motability, a national charity that has supplied over 2 million cars since the Scheme started.