New Vauxhall Cars

Frequently Asked Questions

• + Who do I contact if I have a problem or I need more information?

  If you have a question before buying your vehicle, call the Pentagon team on freephone 0800 0857296 or if you would like to speak direct to one of our dealershipsclick here for their full contact detail. 

  If you have a general problem you want to discuss call the Pentagon Customer Care line on freephone 0800 9174480 orclick here for more details of how you can get in touch with them.

• + How do I pay for my vehicle?

  When you collect your new vehicle we will need to see your original driving licence (photo card & counterpart) together with a recent utility bill in your name (gas, electric, and water or home telephone bill). Please note that if the address on your driving licence is not for your current address, you should bring your passport as proof of identity. If you are having difficulty providing the required identification please contact us.

  If you are using a finance option provided through Pentagon then the applicant(s) (including any guarantors) must be present at the dealership to sign the finance agreement. This can be done when you collect your car or before collection. Please let us know as soon as possible which option you would prefer so we can prepare all the necessary paperwork in time.

  Alternatively our preferred method of payment is by bank transfer. We also accept payment on the day of collection in the form of debit / credit card. Private cheque’s, building society cheques or bankers drafts can be accepted but delivery will be delayed until funds have entered our bank account (normally 10 working days). Please make cheque’s payable to Pentagon. If you would like to make a cash payment, the maximum we can accept is £4000. Please ask your Sales Advisor about how this can be done.

  Please note that the finance company may charge an administration fee on your first payment. If this is the case your Sales Advisor will let you know you.

• + Do you take part exchanges?

  Yes. If you are considering part exchanging your current vehicle we are able to provide you with a quote which will be subject to us road testing and viewing your part exchange. Unfortunately, in some cases, we may need to view and road test a vehicle before we can give your part exchange price. For a quote please contact one of our Internet Sales Consultants on freephone 0800 0857296. For more information and to get your vehicle valued use this link.

  If you are part exchanging your vehicle, due to the new government legislation you must bring us the original V5 registration document and a current MOT certificate (if your vehicle is over 3 years old) together with any service history, book pack, locking wheel nut key, radio code and spare key. It is the customers responsibility to advise Pentagon, before a valuation is given, if a part exchange vehicle has been imported, has any damage or if the vehicle has had bodywork repairs.

• + I have a cherished number plate, can you help me get it transferred?

  Yes, we can help with that. If you have a cherished (private) number plate and would like it transferring then please discuss how this can be done with your Sales Advisor.

• + How will you tax my vehicle and can you insure it?

  If you have not already supplied it, don't forget that to tax your vehicle we require an original certificate of insurance or cover note with your new vehicle registration number on it. We will also need you to sign a 'Confirmation of Registration' form from the DVLA (which we will provide) if you are purchasing a new vehicle.

  If it is more convenient for you, we can offer 3-7 days complimentary "driveaway"car insurance at participating sites (please check eligibility with the site before hand). This will cover you from the day you collect your car, giving you time to make your own insurance arrangements. The person named on the motor insurance cover note or certificate must be the customer named on the order form and, if applicable, the finance agreement.

• + Who is eligible for finance through Pentagon?

  We provide finance for people over 18. Finance at rates published on this web site are available subject to status.

• + How long can I take a finance agreement over?

  The minimum loan period is 12 months and the maximum term we can provide is 5 years.

• + Will you do a credit check on me?

  Yes if finance is required. As with all other types of finance, in order to qualify our finance providers will have to carry out credit checks with credit reference agencies.

• + How do I apply for finance?

  You can either apply online or in person at your localPentagon dealership or by calling Pentagon team on freephone 0800 0857296.

• + What is a Personal Contract Purchase (PCP) finance plan?

  A PCP (sometimes called a Low Payment Plan) finance plan allows you to finance a car with lower monthly repayments than traditional Hire Purchase finance or a Personal Loan. With traditional methods of purchasing a car your payments are based on having to repay the entire cost of the car equally over the period of the agreement. However with PCP you are able to defer a proportion of the cost of the car as an optional final payment which is payable at the end of the agreement. A Guaranteed Future Value (GFV) is set based on the car's estimated value at the end of the agreement, which will be equal to the optional final payment.

• + How will you use my data?

  At Pentagon you can be confident that we will manage your personal data in line with the principles of the Data Protection Act and GDPR. This framework balances the legitimate needs of organisations to collect and use personal data for business and other purposes against the rights of an individual and the privacy of their personal details.

  Any personal information you provide to Pentagon may be used to contact you, process orders or claims on your behalf or for any other marketing purposes, now and in the future, including disclosure to other group members or necessary third parties (such as the manufacturer). If you would prefer this does not happen or is restricted, please call the Database Team on 01332 370708 (option 3) or email database@pentagon-group.co.uk. More information can be found here.

• + How do I take possession of my vehicle?

  You can either collect your new vehicle from your supplying Pentagon dealer or we'll deliver your vehicle to your home or work address at a convenient time (the cost of this service would be agreed beforehand).

• + Can I collect the vehicle from the dealer of my choice?

  Collection of a vehicle (after purchase) at another Pentagon location can be arranged but is only available by prior arrangement. Unfortunately in some cases we can not offer this option.

  As we have negotiated preferential discounts with manufacturers that your local dealer may not be able to offer, the prices we can offer vehicles at are often exclusive to us. We can arrange delivery though at a date and time of your preference (subject to terms and conditions).

• + Are you open at the weekend?

  Yes. Please click here for our opening hours.

  Please call us for Public Holiday opening hours on freephone 0800 0857296.

• + Do Pentagon comply with the Home Shopping: Consumer Contracts Regulations and what is my right to cancel?

  At Pentagon we believe it is important for all our customers to have all the information on our vehicles and services before, during and after sale, whether bought over the internet or over the phone. The key features of our compliance to this regulation are that we will supply clear information, including details of the goods/services offered, delivery arrangements, payment details, our details as a supplier, prior information on your right to cancel before you buy and confirmation via email or letter when an order has been made. If you have made your purchase without visiting one of our branches your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. The extent to which you can handle the goods is the same as it would be if you were assessing them at the dealership and a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. Please contact our Customer Care Team for more information.

• + What is the Assurance Upgrade?

  The Assurance Upgrade is an optional upgrade on all our used vehicles that provides a number of benefits including a minimum of two keys, 3-7 days 'Driveaway' Insurance (please check eligibility with your chosen site), a final re-valet, a customer copy of our HPI Mileage Check, a HPI Write Off Check, a HPI Outstanding Finance Check and the benefit of our indemnity guarantee, Manufacturer Recall Check and any Vehicle Software Upgrades required. Please ask a Sales Advisor for more details.