Thank you for valeting my lease car after completing the repair. Excellent service
Thanks for getting in touch Ms Smith. We really appreciate you taking the time to give Pentagon Scunthorpe a 5* review. ^JA
Spot on place to purchase your next car, Malcolm was a true gentleman and knew his cars
We really appreciate the feedback and the 5* review Mr Wilkinson. I’ll forward this over to the management team in Scunthorpe ASAP. ^JA
Great service
Thank you for letting us know about how great your recent visit to Pentagon Peugeot in Burton was. I will send this over to the team now. ^HW
Thank you for letting us know about how great your recent visit to Pentagon Peugeot in Burton was. I will send this over to the team now. ^HW
Lovely staff who are friendly and kind. You can ensure you’ll get a good deal and excellent service while you wait.
Thanks for getting in touch Samantha. We really appreciate you taking the time to give Pentagon Burton a 4* review. ^HW
Great service as always but the coffeepass the dish water, much tastier.
Thank you for the 4* review Si, I'm sure this must be because we have exceedingly tasty dish water but I will forward your comments to the general manager on site just in case. ^JA
Great service, friendly and knowledgeable staff, went in for a service and they even washed my car! Top marks!
Thank you for letting us know about how great your recent visit to Pentagon Scunthorpe was. I will send this over to the team now Mr Hall. ^JA
Hi Mr Williams, we're sorry you felt we only deserved a 1* review. We're always looking for ways to improve the experience we give to customers and so we'd really appreciate it if you could get in touch with our Customer Care Team at your earliest convenience. This is so we can understand what went wrong and look to rectify it. The team can be contacted by phone, email or post. Email: customer.care@pentagon-group.co.uk. Telephone: 0800 9174480 (Monday - Friday 9.00am-5.00pm). Address: The Pentagon Customer Care Team, Pentagon Group, Greenside Way, Middleton, Manchester, M24 1SW. ^JA
Great place for a car
Thanks for getting in touch Mr Shorthouse. We really appreciate you taking the time to give Pentagon Burton a 4* review. ^JA
Excellent levels of customer service.
Dear Ms Bates, thank you for taking the time to give our dealership over in Burton a 5* review. I will send this over to the management team on-site now. ^JA
Great and helpful staff
Thank you for letting us know about how great your recent visit to Pentagon Scunthorpe was. I will send this over to the team now Mr Cranidge. ^JA
Great dealership friendly staff
Dear Mr Clements, thank you for taking the time to give our dealership over in Scunthorpe a 5* review. I will send this over to the management team on-site now. ^JA
Thank you for giving our dealership in Burton a 5* review, Mr Dean. I will forward this over to the team at the dealership right away. ^JA
Thank you for giving our dealership in Scunthorpe a 5* rating, Mr Hutton. I will forward this over to the team at the dealership right away. ^JA
Thanks for getting in touch Mr McCombe. We really appreciate you taking the time to give Pentagon Scunthorpe a 5* rating. ^JA
Just had my MOT. They also washed my car while it was in and did a pretty good job too. You will have to wait a few weeks for a Saturday appointment, but that seems to be true for all garages nowadays. A polite and friendly service.
We appreciate the feedback and the 5* review Mr Baker. I’ll forward this over to the management team in Scunthorpe ASAP. ^JA
Dear Fahazhan, we are sorry that you felt the need to give Pentagon a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by post, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0800 9174480 (Monday - Friday 9.00am-5.00pm). Address: The Pentagon Customer Care Team, Pentagon Group, Greenside Way, Middleton, Manchester, M24 1SW. ^JA
Hi Mr Hughes, we're sorry you felt we only deserved a 2* review. We're always looking for ways to improve the experience we give to customers and so we'd really appreciate it if you could get in touch with our Customer Care Team at your earliest convenience. This is so we can understand what went wrong and look to rectify it. The team can be contacted by phone, email or post. Email: customer.care@pentagon-group.co.uk. Telephone: 0800 9174480 (Monday - Friday 9.00am-5.00pm). Address: The Pentagon Customer Care Team, Pentagon Group, Greenside Way, Middleton, Manchester, M24 1SW. ^JA
Needed a stereo unlock code for my seat, rang up booked an appointment for 9.30am the next morning for my Mrs to take car after the school run. They had me down for 8.30am by mistake, a stereo code takes minutes to do, it's a 4 digit number generated on their database. They turned my Mrs away and said come back later, she asked how long it would take as she had school run later, they said upto an hour. Useless.
Dear Mr Distefano, we are sorry for the mistake with the timing of the appointment, this was due to us mishearing you on the initial call and not confirming the time back to you and we would like to apologise for this to you. Unfortunately, the stereo in the car had been locked as incorrect codes had previously been entered so the system would require a reset before the correct code could be put in which is why the appointment would take longer than usual. If this was not adequately explained to your wife, we do apologise again. We take our customer experience very seriously and we are disappointed to have dropped the ball here. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by post, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0800 9174480 (Monday - Friday 9.00am-5.00pm). Address: The Pentagon Customer Care Team, Pentagon Group, Greenside Way, Middleton, Manchester, M24 1SW. ^JA
excellent
Thank you for giving our dealership in Scunthorpe a 5* review, Mr Frost. I will forward this over to the team at the dealership right away. ^JA
Very well laid out
Thanks for getting in touch Mr Mitchell. We really appreciate you taking the time to give Pentagon Scunthorpe a 4* review. ^JA
Thanks for getting in touch Ms Jones. We really appreciate you taking the time to give Pentagon Burton a 5* rating. ^JA
We really appreciate the feedback and the 5* review Rosa. I’ll forward this over to the management team in Sheffield ASAP. ^BA
It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We truly appreciate your feedback Dean and would like to take this opportunity to thank you for choosing Pentagon Scunthorpe .^HW
Thank you for letting us know about how great your recent visit to Pentagon Scunthorpe was. I will send this over to the team now. ^HW
Nice staff very friendly
Thanks for getting in touch Ms Smith. We really appreciate you taking the time to give Pentagon Scunthorpe a 5* review. ^HW
Let down Quoted £130 labour to remove front bumper to replace drivers side fog light. Small grill in front of fog light took two minutes to remove and light replaced by independent garage in ten minutes. Charged token labour rate. Apology accepted from spares manager explained that i had been talking to relatively new member of team. Some what reassuredUpdate Today April 10th car collected , serviced and valeted, delivered well done everybody , thank you Danny. 5 stars service once again.
Dear David we are sorry that you felt the need to give Pentagon site in Scunthorpe a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by post, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0800 9174480 (Monday - Friday 9.00am-5.00pm). Address: The Pentagon Customer Care Team, Pentagon Group, Greenside Way, Middleton, Manchester, M24 1SW. ^HW
Excellent service & detailed information on process undertaken. Even cleaned my van without having to ask! Well recommended.
It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. I will pass on your comments to the team and we look forward to doing business again in the future Mr Scattergood. ^JA
Thank you for letting us know about how great your recent visit to Pentagon Scunthorpe was. I will send this over to the team now Paul. ^JA
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