Your COVID-19 Frequently Asked Questions answered

19 Posted: 19th Jul 2021
Your COVID-19 Frequently Asked Questions answered
  • Updated 29/11/2021

    In line with the latest government regulations in response to the omicron COVID variant, as of Monday November 29th 2021, a face mask is required to enter any Pentagon premises.

    Updated 19/7/2021

    On July 19th, the UK government lifted the legal requirement for all COVID-19 barrier measures in preference for a personal responsibility model. As a business, we have assessed the current national situation and have taken the decision to continue with our current safety measures in place. Our measures include, but are not limited to, encouraging the wearing of face masks for all who were not previously exempt, implementing one way systems in our showrooms and limiting the number of people in a room at one time.

    We appreciate this may be a slight inconvenience but feel that taking these actions is in the best interest of the health and wellbeing of our customers and staff. Anyone visiting any of our businesses can be confident that we are doing all we can to ensure you are safe.

    Are all (Sales, Service, MOT, Parts and Bodyshop) departments open? 


    Yes, all of our departments are open, operating with COVID-barrier measures to ensure that sites are safe for our customers and employees.


    Do you offer nationwide delivery and Click & Collect?


    Yes.  Our new & used car and van showrooms will remain open for Click & Collect and are able to offer sales functionality remotely. We are able to offer remote product demonstrations to show you around the vehicles and answer your questions through live video calls, telephone calls, live chat or through emails. Vehicle handovers can be done in a contactless manner to ensure safety for all involved, this can either be done outside at one of our dealerships or delivery to your home address can be arranged.


    Do I need to wear a face covering when I visit your site?


    We are encouraging all customers, staff members and site visitors who were not exempt from the previous legal requirements to continue to wear a mask on our premises, where appropriate.


    Am I exempt from wearing a face covering?


    Some customers may be exempt from wearing a face covering if they meet certain conditions previously defined by the government. You may not need to wear a face covering if one of these conditions are met;


    • You are a child under the age of 11 years.
    • You are unable to put on, wear or remove a face covering because of a physical or mental illness or impairment or disability.
    • Putting on, wearing or removing a face covering will cause you severe distress.
    • You are travelling with or providing assistance to someone who relies on lip reading to communicate.
    • Not wearing a mask would somehow avoid harm or injury to yourself or others.
    • You are seeking to avoid injury or to escape a risk of harm and you do not have a face covering with you.
    • You are eating or drinking, but only if you need to.
    • You are in the process of taking medication.
    • A police officer or other official requests you remove your face covering.

    You may also be permitted to remove a face covering when asked in certain scenarios such as;


    • You are asked to do so by staff for the purpose of age or ID verification.
    • If speaking with people who rely on lip reading, facial expressions and clear sound. Some may ask you, either verbally or in writing, to remove a covering to help with communication.


    What happens if I do not wear a face covering?


    If you refuse to wear a face covering without justification, you may be refused service. However for the safety of all our customers and staff, we politely ask that you do wear a covering.


    What is considered an adequate face covering?


    In the context of COVID-19 a face covering is something which safely covers the nose and mouth. The face covering can be re-usable or single-use. An adequate face covering should ideally include at least 2-3 layers of fabric. Face coverings are not classified as PPE, which is used in a limited number of settings to protect wearers against hazards and risks, such as surgical masks or respirators. Face coverings are largely intended to protect others rather than the wearer against the spread of infection by preventing the main confirmed sources of virus transmission, i.e. droplets from coughs, sneezes and speaking.


    If I’m wearing a face covering can I avoid your other COVID-19 measures?


    Because face coverings are mainly intended to protect others rather than the wearer, they are not a replacement for social distancing and the other measures we have taken to ensure our sites are COVID-secure. Face coverings are one part of our risk reduction strategy and do not replace any of the other measures we have put in place such as the use of screens and regular hand sanitisation.


    What does 'COVID-19 Secure Site' mean?


    To ensure the safety and peace of mind of every visitor to our site, we have the completed the government’s 'COVID-19 Secure Site' assessment.  All of our locations are now marked as a 'COVID-19 Secure Site' and have confirmed that they have complied with the government’s guidance on managing the risk of COVID-19 transmission. To be deemed as COVID-19 Secure the site has confirmed that each of the 'Five Steps to Safer Working Together' statements below are true for their departments.


    1. We have carried out a COVID-19 risk assessment and shared the results with the people who work here
    2. We have cleaning, handwashing and hygiene procedures in line with guidance
    3. We have taken all reasonable steps to help people work from home
    4. We have taken all reasonable steps to maintain a 2m distance in the workplace
    5. Where people cannot be 2m apart, we have done everything practical to manage transmission risk

    For more details on the measures taken by Pentagon Motor Group, you can read the Pentagon COVID-19 Barrier Protocols here.


    Can you deliver a car to me?


    Working within Government guidelines and advice, Pentagon Motor Group is now offering a nationwide contactless delivery service (UK Mainland only). We will safely deliver your vehicle directly to your home or a pre-arranged location via transporter or a driver utilising gloves and seat covers. Customers will then be offered a socially distanced inspection period, prior to a sanitised key and document handover.


    I am a key worker and need to visit my nearest Pentagon site, what are you doing to ensure the site is safe?


    Should you need to visit a Pentagon location, you can be assured that all best practice hygiene guidelines are being observed in accordance with the latest government and World Health Organisation advice. Staff levels on site have been kept to a minimum and social distancing practices are being followed. High contact surfaces such as door handles are being sanitised frequently, staff members are washing their hands frequently (including after exchanging any keys) and we will aim to make sure your time on site is as short as feasibly possible.

  • Contactless Delivery


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