|Saturday 27th August||Normal Hours||Normal Hours|
|Sunday 28th August||Normal Hours||Closed|
|Monday 29th August||10am - 5pm||Closed|
|Tuesday 30th August||Normal Hours||Normal Hours|
Frequently Asked Questions
If you have a question that has not been answered below, please email us by clicking here.
Who do I contact if I have a problem or I need more information?
If you have a question before buying your vehicle, call the Pentagon Internet Sales line on freephone 0800 0857296 or if you would like to speak direct to one of our dealerships please click here for their full contact detail.
If you have a problem to discuss call the Pentagon Customer Care line on freephone 0800 9174480 or click here for more details.
Is Pentagon a Financial Services Authority (FSA) approved company?
Yes. Introduced on 14th January 2005, the new FSA rules will change the way customers buy cars and vans in the future. Among the many advantages of the new regime will be clearer information for consumers about general insurance policies. Consumers will be able to compare insurance policies more easily, with clear information on any significant and unusual exclusions, understand the nature and cost of the policy they are buying and have access to the Financial Ombudsman if they have a complaint and to the Financial Services Compensation Scheme if firms go out of business. Please contact us for more information or visit www.fsa.gov.uk.
How do I enquire about a vehicle(s) online?
To enquire about a vehicle, click on your preferred model to display our stock. Browse through our wide selection of over 1000 vehicles and request more information or a test drive by clicking 'Enquire Now' about this vehicle. Then complete our Enquiry Form and click 'Submit'.
Do you take part-exchanges?
Yes. If you are considering part exchanging your current vehicle we are able to provide you with a quote which will be subject to us road testing and viewing your part exchange. Unfortunately, in some cases, we may need to view and road test a vehicle before we can give your part exchange price. For a quote please contact one of our Internet Sales Consultants on freephone 0800 0857296. For more information, click here. If you are Part exchanging your vehicle, due to the new government legislation you must bring us the original V5 registration document and a current MOT certificate (if your vehicle is over 3 years old) together with any service history, book pack, locking wheel nut key, radio code and spare key. It is the customers responsibility to advise Pentagon, before a valuation is given, if a part exchange vehicle has been imported, has any damage or if the vehicle has had bodywork repairs.
Do you accept GM Card Points?
Yes, we can accept GM Card points against the purchase price of a new Vauxhall, though some exclusions may apply. There is a time limit relating to when GM card points can be used. Please call a member of the team on the Pentagon Internet Sales line on freephone 0800 0857296 for more information. GM Card Discounts are subject to authorisation by GM Card.
Who is the finance provider that Pentagon use?
Finance is provided through a number of different finance companies including Black Horse and the main approved finance houses of our manufacturer partners.
Who is eligible for finance through Pentagon?
We provide finance for people over 18. Finance at rates published on this web site are available subject to status.
How long can I take a finance agreement over?
The minimum loan period is 12 months and the maximum term we can provide is 5 years.
Will you do a credit check on me?
Yes if finance is required. As with all other types of finance, in order to qualify our finance providers will have to carry out credit checks with credit reference agencies.
How do I apply for finance?
You can either apply online or in person at your local Pentagon dealership or by calling Pentagon Internet Sales line on freephone 0800 0857296.
What is a Personal Contract Purchase (PCP) Finance Plan?
A PCP (also called Low Payment Plan) allows you to finance a car but at lower monthly repayments than traditional Hire Purchase or Personal Loan. With traditional methods of purchasing a car your payments are based on having to repay the entire cost of the car equally over the period of the agreement. However with PCP you are able to defer a proportion of the cost of the car as a Final Payment which is payable at the end of the agreement. A Guaranteed Future Value (GFV) is set based on the car's estimated value at the end of the agreement, which will be equal to the Final Payment.
If I'm not financing the vehicle through Pentagon, what are the payment methods available?
We accept payment on the day of collection / delivery in the form of Building Society cheque, Bankers draft or debit transfer. If a vehicle is being delivered we will require this at least one working day before delivery. The maximum cash sum that we can accept with prior notification is £3000. The maximum we can accept on Credit Card is £500. Any amount above this will incur a surcharge of between 1.5% and 3.5%. Private cheques can be accepted but delivery will be delayed until funds have been transferred to us (normally 10 working days). Please make all cheques payable to Pentagon.
Can I choose additional extras on the car I want?
All of our cars can be tailored to your exact requirements. If you are ordering a vehicle that we'll be sourcing from the factory, we can order the vehicle in whatever colour you want and with all the available extras you need. Pre-owned and all other new cars can be fitted with all the available dealer fit options at discounted prices. Our consultants will be happy to discuss any questions relating to this on freephone 0800 0857296.
How is my vehicle taxed?
All we require is to see an original certificate of insurance or cover note with your new registration number on it to tax your car. We also need to see an insurance certificate/cover note before a vehicle can be released as per the 'Duty of Care' legislation. We can provide you with a competitively priced insurance quote today. Please also ask about our free short term insurance policy offer and our consultants will be happy to discuss any questions relating to this on freephone 0800 0857296. Terms and conditions apply.
How do I take possession of my car?
You can either collect your new vehicle from your supplying Pentagon dealer or we'll deliver your vehicle to your home or work address at a convenient time (the cost of this service would be agreed beforehand).
Can I collect the vehicle from the dealer of my choice?
No, but collection of a vehicle (after purchase) at another Pentagon location can be arranged but is only available by prior arrangement at the managers discretion, unfortunately in some cases we can not offer this option. As we have negotiated preferential discounts with manufacturers that your local dealer may not be able to offer, the prices we can offer vehicles at are often exclusive to us. We can arrange delivery though at a date and time of your preference (subject to the usual terms and conditions).
Can I view your vehicles?
All vehicles can be viewed and test driven at the vehicle's location by prior arrangement. To make an appointment please call the Pentagon Internet Sales line on freephone 0800 0857296.
What is a 'Pentagon Approved Runaround' vehicle?
Pentagon Approved Runarounds are ideal as a first car. We select only the most reliable and economical cars that generally are in a low insurance groups and one of the cheaper road tax brackets. These cars are generally at least 5 years old and they have been individually selected by our used vehicle acquisition team because of their excellent condition and service history. These cars come with 12 Months MOT, a full exterior and interior valet and a full HPI / Experian Check.
Are you open at the weekend?
Yes. Please click here for our opening hours. (Please call us for Public Holiday opening hours on freephone 0800 0857296)
Do Pentagon comply with the Home Shopping: Distance Selling Regulations and what is my right to cancel?
Yes. At Pentagon we believe it is important for all our customers to have all the information on our vehicles and services before, during and after sale, whether bought over the internet or over the phone. The key features of our compliance to this regulation are that we will supply clear information, including details of the goods/services offered, delivery arrangements, payment details, our details as a supplier, prior information on your right to cancel before you buy and confirmation via email or letter when an order has been made. You, as a consumer, have a cooling-off period of 7 working days from your date of order when you have not visited one of our branches. If you choose to return a vehicle we reserve the right to charge a reasonable fee to cover the cost of returning it to our dealership. Please call us on freephone 0800 0857296 for more details.
Is the vehicle mileage reading accurate?
To protect our customers we have vehicle mileages investigated by Vehicle Mileage Check Ltd (VMC). The mileage recorded on any vehicle may still be under investigation. The accuracy of its odometer reading therefore cannot be relied upon and should be disregarded until we can confirm the availability of the VMC report.
What is the Assurance Upgrade?
The Assurance Upgrade is an optional upgrade on all our used vehicles that provides a number of benefits including XS Paid Accident Repair Insurance (£100 towards your excess, accident recovery and a courtesy vehicle if you need one), a HPI Mileage Check, a HPI Write Off Check, a HPI Outstanding Finance Check, Manufacturer Recall Check, any Vehicle Software Upgrades required, an additional Pre Delivery Inspection, 5-7 days 'Driveaway' Free Insurance and a final re-valet. Please ask a Sales Advisor for more details.