Pentagon Dealerships Win Coveted Vauxhall Customer Excellence Awards
Vauxhall team members at Pentagon dealerships are celebrating once again after picking up Customer Excellence Awards for 2017. Dealerships in Burton upon Trent and Derby were awarded the prestigious Gold Award, the highest award possible, as 2017 was the sixth consecutive year that their outstanding levels of customer service have been recognised by Vauxhall.
Pentagon dealerships in Lincoln and Nottingham have also received awards from Vauxhall for their impressive levels of customer service.
To celebrate this special accolade, Vauxhall Aftersales Director, Andy Robson, presented David White (Regional Director) and Paul Bustin (General Manager at Pentagon Burton upon Trent) and their teams with a special Gold Customer Excellence Award. He also handed over an award to Frank Worboys and his Nottingham team for their exceptional customer service scores over the year.
Vauxhall’s Marketing Director, Simon Oldfield, visited Pentagon Vauxhall in Lincoln to hand over the award to General Manager Richard Wagstaffe, who accepted it alongside the Vauxhall team there.
David Lewis, Pentagon’s Managing Director, commented: “We are delighted and proud for so many of our Vauxhall sites to be given this prestigious award which recognises the top Vauxhall dealers in the country. We’re especially proud of our Burton and Derby sites who’ve won it for the 6th successive year. It is a real honour to be recognised for something that we feel so passionately about. This accolade is a true testament to our dedicated teams who go above and beyond for our customers – whether new or existing. Committed to delivering a fantastic customer experience and ensuring every person receives a bespoke service tailored to their needs is, and always has been our main focus.”
“We would like to thank our customers for their unwavering support and we are thrilled they appreciate our efforts in terms of customer service. It is a real honour to receive this accolade and we will do our very best to maintain this level of customer satisfaction and retain the awards again next year.”
Only a small number of retailers in the UK receive this award, which is given to dealerships who post the highest and most impressive combined scores in Vauxhall’s Customer Purchase Satisfaction and Service Satisfaction Surveys, calculated at the end of 2017. Customers are invited to take part in the Vauxhall Customer Satisfaction programme following the purchase of a new car or van and following a visit to the workshop.
Peter Hope, Vauxhall Customer Experience Director, comments: “It is such a fantastic feeling to be able to acknowledge and reward our Vauxhall Retailers who offer exceptional customer service. At Vauxhall, we value our customers greatly, and to see this resonated across our Retailers is great. Our Sales and Service teams across the UK are customer-focused all day, every day, and their dedication and enthusiasm help Vauxhall to deliver an all-around outstanding customer experience.”
Customers can experience this award-winning customer service by visiting their closest Pentagon Vauxhall dealership or by calling the team on 0330 390 6849.
Richard Wagstaffe and his team in Lincoln receiving their award.
Andy Robson presenting Paul Bustin (Burton Vauxhall's General Manager) with their Gold Customer Excellence Award.
Frank Worboys and the Nottingham-based Vauxhall team getting their award.