The new Dealer Awards programme is designed to ensure all Motability customers receive exemplary customer service across the dealer network. The awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their Motability performance. All winners of the quarterly awards are automatically entered into the new national, annual awards which will be held for the first time in January 2014.
Peter Wilson, General Manager – Dealer Relations at Motability Operations, explains:
“As the ‘shop-front’ of the Motability Scheme and in many cases, the first contact point for our customers, the focus of these awards is to thank our dealer partners for providing an ongoing positive customer service experience. Our customers continually rate the service they receive at the dealership highly but there’s always room for improvement and opportunities to learn from those who are doing it really well, like Pentagon Mansfield. Many congratulations to them on their award win”.
Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment or the War Pensioners’ Mobility Supplement can exchange the weekly payment to lease a new car through Motability. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.
Pictured are Richard Povey from Motability Operations with Pentagon Motability Specialists Lee Giles and Sally Constance.
For more information on Motability at Pentagon please visit www.pentagon-group.co.uk/motability.
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