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1 day ago
Emma Ibson
Pentagon Huddersfield | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 day ago Thanks for the 4 star review, Emma. We appreciate the support. ^RP
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1 week ago
I have dealt with Asif ( Bitta) previously. He is a great guy and very trustworthy. Thanks Bitta !
Mal Hal
Pentagon Oldham Park Road | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 days ago Thanks for the great review, Mal. We appreciate the positive feedback! ^RP
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1 week ago
Just ordered new car.
neil hibbert
Pentagon Huddersfield | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 week ago Thanks for the 5 star review, Neil. We appreciate the support. ^RP
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1 week ago
Awful staff no idea what they’re doing made me drive 40 miles to turn me around because they couldn’t provide a service they told me on the phone they could.
Tom R
Pentagon Oldham Park Road | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 days ago Dear Tom, we are sorry that you felt the need to give Pentagon Oldham a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^RP
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2 weeks ago
Shockingly poor service all round. Bought a second hand car and did a part ex. Because I didn't have the V5 at the time of the trade in I was told there was a refundable deposit of £250. Fair enough, but then it took me nearly 2 months to get the money back, despite sending the V5 recorded signed for delivery the next week and calling the sales agent every fortnight until I ran out of patience and called them out on their "he will call you back, I've told him it's urgent" nonsense and complained directly to Seat UK, which got me a call back the next day.
I then had a couple of issues with the vehicle (Squeaking brakes, screen display kept freezing every time you turn the car on, Sliding door jamming half open and a duff battery) All of these I reported to them about a week after this and their response was I'd have to pay £160 diagnostic fee and if they determined the issues weren't warranty coverable then they'd keep that, or if it was then I'd get it refunded. They said they'd call me back to arrange for the car to go in to them and guess what, 3 months later, still waiting for that call. They're absolutely useless, like worse than awful. I bought a new battery in the end and fitted it myself, what's the point in paying them the cost of a new battery when quite frankly I've zero confidence in them refunding it anyway, even if they did decide it was a warranty issue.
Oh and don't bother paying the £250 pentagon assurance nonsense or whatever it is, it's useless and doesn't actually do anything apart from ensure the car has 2 keys (which frankly they just should do anyway) and some updates to the stereo which you can either do yourself or don't really need.
Thought Pentagon would be better than that, but nope, seriously poor service all round, don't believe a word they say because once they have your money they don't actually care.
Also now the digitiser is going faulty in the touch screen meaning I can't press certain buttons without tapping the screen about 50 times. Seeing as I've independently paid to get carplay unlocked (You'd think it would be on a top of the range 2017 Seat costing £18,500 second hand and probably £30,000-£40,000 new 6 years ago would have had that feature that most Vauxhall Corsa's have, but apparently not! Didn't even have the right port to be able to take an iphone!) and them changing the unit will erase that most likely, even if they agree it's actually a fault, I may as well just pay to fix the one I have.
Utter and complete waste of space at Pentagon. I've had better post sales service from Carcraft and that's saying something!
Rocky Ballington
Pentagon Huddersfield | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 weeks ago Dear Rocky, we are sorry that you felt the need to give Pentagon Huddersfield a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^AB
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3 weeks ago
Bought a car from here last week that I’m so happy with, and dealt with a salesman named Asif. He was AMAZING. Made us feel so comfortable and made the process very easy. I’d never financed a car before so didn’t know what to expect but Asif made it feel very simple. I’d recommend him to anyone who’s looking into buying a car from SEAT. He knows exactly what he’s talking about and is very bubbly, kind and well mannered. Thanks so much Asif
Riana Zogijani
Pentagon Oldham Park Road | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 weeks ago Thanks for the 5 star review, Riana. We are pleased to hear about your great experience at Pentagon Oldham, and the excellent service you received from Asif. Glad to hear you love your new car! ^RP
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3 weeks ago
Absolutely brilliant service. I got a Cupra thanks to Michelle Westall (who is fabShe explained everything to to me, answered all my questions, however silly they might of seemed. She made sure I was fully updated throughout the process and just made me so at ease and took all stress of getting a new car away from me! Would highly recommend. Fantastic !
Gemma Wood
Pentagon Huddersfield | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 weeks ago Dear Gemma, thanks for taking the time to give Pentagon Huddersfield a 5 star review. We are pleased to hear about your great experience with Michelle and the team, and we hope you enjoy your CUPRA! ^RP
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4 weeks ago
I use to work here the service manger Gary is a disgrace he would make me do cam belts and not supply a new tensioner he would damage cars that had been repaired and try to get me sacked the lad in parts told me I can't eat baconwhen I'm a Catholic and the rude fat girls on the service desk have a attitude u can smell from Manchester Town Hall the technitions there are pure gimpoids the standards of repairs here are very low and the staff anit got a clue ur better off in a back street garage than this joke shop
rockadale record's uk
Pentagon Oldham Park Road | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 4 weeks ago Dear Rockdale records, we are sorry that you felt the need to give Pentagon Oldham a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^AB
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4 weeks ago
Would recommend to anyone looking to buy a car! The service they provided was 10 out of 10, from the day I went to have a look around to the day I collected the car. Sam especially was very helpful, he is very friendly, welcoming, informative and professional. He went above and beyond! He sat down with me and spent time breaking up the process and going through it step by step. He ensured to keep me updated by phone calls and emails throughout the whole process, as well as David who was also very professional and friendly! Thank you so much for your help, you made the whole process nice and easy for me! Most importantly I absolutely love my new car! Very impressed overall
Lana Briggs
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 4 weeks ago It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Lana and would like to take this opportunity to thank you for choosing Pentagon Chilwell. ^AB
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1 month ago
Great service and love the car! Thanks especially to Sam for all the help.
Jake Fowler
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Thanks for getting in touch Jake We really appreciate you taking the time to give Pentagon Chilwell a 5* review. ^AB
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1 month ago
Thanks to sam that works at seat Nottingham for helping me out to buy my grandland x I live 4 hours away and they helped me with paper work by phone as I couldn’t travel to get the car great service totally recommend and thanks to the manager Dave for helping out with my part exchange thank you both for your great service
Ram Niranjan
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Dear Ram, we're pleased to hear about your great experience with our team at Pentagon Chilwell. Thanks for taking the time to give us a 5 star review! ^RP
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1 month ago
Very pleasant staff both of my car keys died my car being a motablity car they sorted it fast thank you so much also got my sister wanting a Ibiza
Justin Linnell
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago We're pleased to hear about the speedy service you received at Pentagon Chilwell SEAT. Thanks for leaving us a 5 star review, Justin! ^RP
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1 month ago
Bray bray 33 Monkey 33
Pentagon Oldham Park Road | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Thank you for your positive rating. We really appreciate it Bray. ^AB
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1 month ago
We recently bought a used Cupra Formentor from Seat Oldham. Great customer service from the moment we arrived and throughout the process. Helaina was brilliant from start to finish - very professional, kind and courteous. Helaina really fought for us to get a good deal on our part exchange for our old car. Helaina went above and beyond to help and we would not hesitate to recommend Helaina to provide support and guidance if you are thinking of buying a Seat or Cupra!
Cath Hendy
Pentagon Oldham Park Road | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Thanks for taking the time to give Pentagon Oldham SEAT a 5 star review. We appreciate the support, Cath. ^RP
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1 month ago
I recently purchased a used seat from Pentagon and thoroughly enjoyed the experience. It was my first time buying from a garage and Sam, the salesman, put me at ease from the second I set foot in the garage. Cant praise him enough. Thank you. I love my car too
Jayne Pearson
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Thanks for giving Pentagon Chilwell a 5 star review. We appreciate the kind words, Jayne! ^RP
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1 month ago
Asif Ahmed was brilliant nice and easy would recommend.
Basir Ahmed
Pentagon Oldham Park Road | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Thanks for the 5 star review, Basir. We appreciate the kind words. ^RP
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1 month ago
Unfortunately, there's no option to give a negative rating, but if there were, I would have. We had a Motability appointment scheduled for 4.30pm. The day before, I called to notify that we might arrive around 4.45pm or at the latest, 5pm—since my husband finishes work at 4pm and we were coming from Derby with rush hour traffic at that time. I asked if the appointment could be moved to the above time or cancelled, and the gentleman I spoke to accepted the new proposed time saying it was still okay to arrive late. We got there at 4.50pm (before 5pm) and were ignored for about 5 minutes, in line with the negative reviews I'd read online about how some lease/Motability customers are treated.
Finally, one of the sales reps acknowledged us and offered drinks while we waited. Sam, the Motability representative who we were meant to see, was busy with other customers and even when he bumped into me while waiting, he didn't as much as acknowledge us or explain that he was running late and would assist us after wrapping up with the other customers. When we were finally attended to approximately 45 minutes later, at 5.40pm by Sam, he was really curt and abrupt to us, which was contrary to what I had read about him. After some initial forced pleasantries and no apologies from him about keeping us waiting, he hurriedly got some paperwork sorted. I must remark here that he appeared to be in a rush to just get rid of us and go home at 6pm when they were expected to close.
After asking if we could test drive the Seat on a dual carriageway, Sam rudely retorted that he couldn't accommodate a test drive at that time since I was LATE. When I explained the situation, mentioning my call the previous day, his response was shockingly dismissive and outright rude and told me he finished work at 6pm and as such will not accommodate the request because it was my fault. I could not imagine how a person in that position would speak to me in that manner. He was downright confrontational, despite me being really calm about his attitude and patiently explaining all over to him that it must have been a miscommunication, given that as far as I was aware, I was not late because I had taken my time the previous day to ask if it was alright for me to come at said time.
When I mentioned I did not like his attitude given that I had called earlier to confirm time, he slammed the desktop mouse in frustration at me and stomped off. In all my years, I've never experienced such treatment from someone in a customer-facing role. When I conveyed my decision to skip the test drive due to feeling distressed, he didn't even bother to apologise; he could not care less. Eventually, his colleague intervened and apologised to me and told me he was the one who took the call and put a note on the system for Sam.
Despite this, we reluctantly proceeded with the test drive because we had come all the way from Derby; although we did not go on the dual carriage way, and mind youthroughout the drive, Sam was cold and provided minimal information about the car and its features to my husband. One of the worst test drive experiences I ever had, I don't understand why he even bothered.
Being treated this way is unacceptable, and I can't help but think it was a personal vendetta. The positive reviews about Sam online were starkly different from our experience. I will never visit a Pentagon sales office again based on this experience. If you're a Motability customer, I strongly advise avoiding this place especially if you resemble me (you can interpret it whatever way you'd like). I initially planned to get the Seat Ateca, which I really liked, but unquestionably won't be obtaining it from here. I'll be going elsewhere.
Eileen Chiatoh
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Dear Eileen, we are sorry that you felt the need to give Pentagon Chilwell a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^RP
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1 month ago
Brilliant staff not pushy very helpful
Joe Langfield
Pentagon Huddersfield | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Thanks for the 5 star review, Joe. We appreciate your positive feedback! ^RP
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1 month ago
Sam is good guy so i am very happy with the service
Yousaf Ali
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Thanks for the great review, Yousaf. We appreciate the 5 stars! ^RP
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1 month ago
Recently purchased a used Cupra Formentor and the whole experience was completely painless from start to finish. After the usual negotiation I received a decent part exchange offer for my old vehicle and the new car was nicely prepared for handover. The sales executive, Jamie was courteous and helpful throughout and even went the extra mile to secure a set of mats for me which had proven difficult to order. I would recommend this dealership.
Ian E
Pentagon Oldham Park Road | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Thanks for taking the time to give Pentagon Oldham a 5 star review. We appreciate the support, Ian. ^RP
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1 month ago
This team are beyond unprofessional the way they think they can speed up and down a residential street by their showroom to and fro work. Sort it out.
Jack Stanley
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Dear Jack, we are sorry that you felt the need to give Pentagon Chilwell a 1* review. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^RP
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1 month ago
Always having to chase them for updates an when calling they say they will get who is dealing with you to call you back an never do ended up cancelling the car an going somewhere else would not recommend at all
Damaris Donaldson
Pentagon Huddersfield | SEAT and Motability
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2 months ago
A massive thank you to Sam for everythingwe have a lovely shiny red car that Sam ensured was absolutely perfect for us
Nicole Cooper
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago Thanks for the great review, Nicole. We appreciate the 5 stars! ^RP
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2 months ago
Sebastian Szczepanski
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 months ago Thank you for your five-star rating. We really appreciate it Sebastian. ^AB
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2 months ago
If you visit here, ask for Asif, he dealt with me yesterday, his customer service is outstanding! So friendly and welcoming!
lina smith
Pentagon Oldham Park Road | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 months ago Thank you for your five-star rating. We really appreciate it Lina. ^AB
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2 months ago
Big thanks to sam varney who helped my mum sort her car out his customer service skills was amazing and he was very helpful would definitely recommend this place and using him
Jay Silva
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 months ago It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Jay and would like to take this opportunity to thank you for choosing Pentagon Nottingham. ^AB
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2 months ago
Would 100% purchase from this dealership again. Dealt with Dej, credit to the company, nothing was too much trouble, answered any questions promptly and wasn't pushy!
Had a handover with Sam and Pete, again nothing too much trouble. Will definitely come back when it’s time to purchase a new car. Couldn’t recommend enough!
Paige
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 months ago It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Paige and would like to take this opportunity to thank you for choosing Pentagon Chilwell. ^AB
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2 months ago
VERY UNIMPRESSIVE VISIT.
I had an appointment to view a used Audi. Before travelling I asked for a walk around video to be sent. During the video the Salesman described the bodywork as having no marks, on that basis I made an appointment and agreed to travel to see the car.
Walking in to the showroom was very underwhelming, no receptionist and only one lady sat at her desk who ignored me. I had to stop a member of staff walking past me for help!
When I was presented with the car I was SHOCKED..
Nearly every panel was scratched or chipped and the wheels had corrosion from brake dust.
Most of these issues could have been resolved by correct used car preparation.
I explained my position to the salesman and left.
I am very angry about the whole thing. I wasted a day off work travelling to see the car and also £30 of fuel.
A very amateurish operation and a place to avoid.
Tony Smith
Pentagon Oldham Park Road | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 months ago Dear Tony, we are sorry that you felt the need to give Pentagon Oldham a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^AB
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2 months ago
My daughter recently bought a used Seat completely unseen from Sam as we are 150 miles away.
He was professional and courteous as well as patient with all our queries. He went the extra mile to ensure the sale went smoothly.
The car was as exactly as described with no unexpected snags, and we are extremely pleased with the vehicle, and we thank him for all his help.
lyndon shipway
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 months ago Dear Lyndon, thank you for taking the time to give our dealership over in Nottingham a 5* review. I will send this over to the management team on-site now. ^AB
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2 months ago
Sam was absolutely amazing from start to finish. Very professional and friendly. Knew exactly what he was doing with Motabilily Scheme which put me at ease as I'd never used before. Knew the car inside and out. Ensured mine and my sons happiness throughout the whole process! Thanks so much Sam! Highly recommended.
Natasha Wrenn
Pentagon Nottingham Chilwell | SEAT and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 months ago It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Natasha and would like to take this opportunity to thank you for choosing Pentagon Chilwell. ^AB
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