+
Back to GroupCOVID-19 FAQsValue My VehicleSaved (0)Call Us NowContact Us

Your COVID-19 Frequently Asked Questions answered

Posted on
Your COVID-19 Frequently Asked Questions answered
  • 18/05/2020

    What does 'COVID-19 Secure Site' mean?

    To ensure the safety and peace of mind of every visitor to our site, we have the completed the government’s 'COVID-19 Secure Site' assessment.  All of our locations are now marked as a 'COVID-19 Secure Site' and have confirmed that they have complied with the government’s guidance on managing the risk of COVID-19 transmission. To be deemed as COVID-19 Secure the site has confirmed that each of the 'Five Steps to Safer Working Together' statements below are true for their departments.

    1. We have carried out a COVID-19 risk assesment and shared the results with the people who work here

    2. We have cleaning, handwashing and hygiene procedures in line with guidance

    3. We have taken all reasonable steps to help people work from home

    4. We have taken all reasonable steps to maintain a 2m distance in the workplace

    5. Where people cannot be 2m apart, we have done everything practical to manage transmission risk

    For more details on the measures taken by Pentagon Motor Group, you can read the Pentagon COVID-19 Barrier Protocols here.

  • Will my booked appointment go ahead?

    We are not currently able to offer physical appointments due to the UK Lockdown. We will look to rearrange appointments for a convenient time once the lockdown has ended and our dealerships have reopened. In the meantime, we are offering contactless demonstrations with our specialists; this is done live rather than as a prerecorded video so that you can engage with the specialists, asking questions or requesting closer views of part of the vehicle etc.

  • Can you deliver a car to me?

    Working within Government guidelines and advice, Pentagon Motor Group is now offering a free nationwide contactless delivery service (UK Mainland only). We will safely deliver your vehicle directly to your home or a pre-arranged location via transporter or a driver utilising gloves and seat covers. Customers will then be offered a socially distanced inspection period, prior to a sanitised key and document handover.

  • Contactless Delivery

  • How can I get in touch with you during the Coronavirus pandemic?

    We have temporarily closed all of our physical dealerships in response to the Coronavirus pandemic however; we still have colleagues working remotely available to help you. You can contact us using the enquiry form here, emailing us, calling us on 0333 222 0424 or by using the live chat/text function on our website which can be found in the bottom right corner of the screen on a desktop/laptop PC or at the bottom of the screen on a mobile device.

    What should I do if my finance is due to end soon?

    Customers who are nearing the end of their PCP, Contract Hire, or Lease contract may need to organise a new vehicle. Please contact us and we will offer advice on what you need to do next and the options available to you.

    What should I do if my vehicle’s MOT is due during the UK lockdown?

    The Driver and vehicles Standards Agency announced measures to extend MOTs that are due after 30 March 2020. The due date for the MOT has been extended by 6 months; drivers do not have to do anything to request the extension as it has been applied automatically. The changes have been put in place to make sure that essential vehicle maintenance is available for key workers.

    I’m a key worker and need maintenance on my vehicle, what should I do?

    We are able to provide appropriate service and repair support for key workers and vulnerable persons who rely on their vehicle. If you require maintenance or repairs for you vehicle you can either call us on 0333 222 0424, email us, use the enquiry form on our website here or use the live chat/text function on our website to get in touch with one of our colleagues who will advise further.

    What should I do if I have ordered a car already?

    Pentagon have worked within government guidlines to develop a contactless vehicle delivery option. This invloves delivering the vehicle to your home or pre-arranged delivery location using a transporter or driver using personal protection equipment (PPE) including seat covers and gloves. No items will be physcially handed over to the customer but will instead be an agreed drop-off point so social distancing can be followed; custromers are then given a socially distanced inspection period. Drivers will wash their hands frequently and will be carrying hand sanitizer at all times.

    What should I do if I am not able to make my car payments during the Coronavirus pandemic?

    The contact teams from finance providers will have been trained to help customers facing financial difficulties. If you contact your finance provider and explain your circumstances they should look at alternative ways to support you.

    I am a key worker and need to visit my nearest Pentagon, what are you doing to ensure the site is safe?

    Should you need to visit a Pentagon location you can be assured that all best practice hygiene guidelines are being observed in accordance with the latest government and World Health Organisation advice. Staff levels on site have been kept to a minimum and social distancing practices are being followed. High contact surfaces such as door handles are being sanitised frequently, staff members are washing their hands frequently (including after exchanging any keys) and we will aim to make sure your time on site is as short as feasibly possible.

    Why is it taking longer than usual for you to get back to me?

    We are currently operating with reduced staff levels to allow our staff to maintain social distancing as much as possible which may lead to a longer delay in communication than we would ideally like at busy times. The sites are also involved with performing maintenance and repairs on emergency service fleet vehicles which in some cases may need to be treated as priority work, if this will impact you are teams will keep you up to date.

    Is your business really essential?

    Pentagon is currently focused on helping ensure that emergency services like the NHS and police can continue to run their fleets by performing maintenance and repair work. We help to keep distribution networks active which keeps food stores stocked and wemake sure that keyworkers are able to stay on the road to get to their jobs. Many people rely on their vehicle for essential travel to stores or pharmacies so it is essential that people are not left stranded if there is an issue with their mode of transport.

     

Article by
Jonathan Lingham
Head Of Marketing at Pentagon Group
1 month ago
+
Representative Finance Example
APR Representative 8.9%
Cash Price £8,995
Deposit £176.10
1st Monthly Payment £326.10
58 Monthly Payment £176.10
Final Monthly Payment £326.10
Amount of Credit £8818.90
Total Amount Payable £11042.10
Total Charge for Credit £2047.10
Fixed Interest per Annum 3.96%
Duration 60 Months