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6 months ago
We have just purchased an approved used vehicle with Pentagon. Our salesperson was Ryan, he was extremely professional, knowledgeable, very friendly and helpful. He made our experience all the more pleasurable. He answered calls promptly and made contact when he said he would. Our vehicle was ready for collection on time and gleaming. Ryan has exceeded all our expectations and we would have no hesitation in recommending him and Pentagon. If that wasn’t 10/10 we were surprised by a gift in the boot of goodies to look after our new prized possession. 5 star all the way, above and beyond.
Diane Giacomelli
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
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1 year ago
Wouldn’t recommend I’m afraid. Didn’t do everything on the diagnostic I was told would happen.
I rang Renault for some advice after trouble starting my Renault Trafic, I had spoken to other garages who believed the problem was Glow Plugs.
The guy at Renault advised a diagnostic at the cost of £100. I explained what other garages said and asked if they would test the glow plugs and was told they would check them and plug the vehicle in for a diagnostic and also said they would give me a free health check.
I was happy as I had already cancelled another garage because Renault quoted cheaper for a diagnostic and offering a health check.
The guy said booked you in for a 10am appointment.
On the day, dropped it off at 10am, went local around the shops and rang about 11am for an update, told me it was with them until the end of the day and it’s not going to be looked at for at least a few hoursSo much for a 10am appointment, got to nearly 5pm and got a phone call from a lady asking for more time and more money basically. Said I couldn’t afford it and asked what had been found.
The mechanic came onto the phone and explained that he had only tested one glow plug because that’s all he could get too , he had found that there was no power to the relay and that this one glow plug needed replacement and that’s about it.
Asked him about the health check and was toldno we haven’t done thatThey didn’t even do the free health check?? he was going home in ten minutes so I said well what would happen if I agreed to more time and was toldwe would need to see as not sure what’s booked in for the next dayso when was my health check going to get doneThe van ended up staying overnight and at the time of me writing this, I’ve now spoken to an auto electrician / garage who is 50% cheaper and has said he would test all the glow plugs and everything (he has really good reviews, trouble is he has a long waiting list) so now I’m going to book it in with him to check over because Renault can’t do what I was told and I’m reluctant to pay the £100 which they’ll want when I go pick up the van in the morningThe questions I have is:
Why book me in for 10am if your not going to look at it until 5pmWhy offer me a free health check if your not going to do it?
Why guarantee testing of the glow plugs but then your mechanic says he only tested one because he couldn’t get to the others.
You haven’t done what I was told you was going to do and I feel that I’m been ripped off paying £100 for a service which you haven’t provided as promised , in fact I feel very frustrated that I may take this further
M M
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
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1 year ago
Horrific after sales services - once you have purchased they simply do not care when things are wrong - I purchased £65 car mats - when home with the new car it was noticed the mats in the car were not the right one's - this is dangerous as your foot gets caught - 3 weeks on I am still waiting for the RIGHT and paid for car mats.. the lies to try and appease me are despicable, the effort to try and resolve this not but frustratingThe lack of commitment to resolve what should be a simple matter- is unacceptable.
Awful I have other issues which i will review separately
Dee parker
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago Dear Dee, we are sorry that you felt the need to give Pentagon Lincoln a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^AB
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1 year ago
Great service thanks jackie
Julie Fearn
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago Thank you for your five-star rating. We really appreciate it Julie. ^AB
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1 year ago
I would like to thank Paul White for all his help in deciding on which car to buy and of providing
Video to help me decide.
He could not have been more helpful and would certainly deal with him in the future.
don hardy
Pentagon Lincoln | Renault, Mitsubishi and Motability
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1 year ago
Excellent service from the sales person who I spoke to. Very attentive and made my visit very pleasant.
I wanted to know more about going electric and the sales person was very knowledgeable about the Renault Zoe. Happy with my experience and would definitely return to Pentagon Renault Lincoln. Highly recommended.
Hannah F
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Hannah and would like to take this opportunity to thank you for choosing Pentagon Lincoln OCR. ^CB
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1 year ago
I visited the Pentagon Renault Lincoln dealership on Outer Circle Road for advice on The Renault range cars. Unsure on which one would suit my needs. I was greeted by a sales person and they made me feel very welcome. Everything that was asked and explained to me was thorough. Very happy with the service and would definitely recommend this dealership to friends and family.
Sarah B
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Sarah and would like to take this opportunity to thank you for choosing Pentagon Lincoln OCR. ^CB
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1 year ago
Just wanted to say what a wonderful experience I had when coming into the dealership. Everyone was extremely helpful and polite and I couldn’t recommend it enough!
Claire Hanson
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Claire and would like to take this opportunity to thank you for choosing Pentagon Lincoln. ^CB
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1 year ago
A Google User
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago Thanks for the great rating Ryan. We really appreciate the support. ^CB
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1 year ago
My parents and I have Just bought new cars and the lovely sales lady Jackie was amazing . she couldn’t do enough for me she knows just how to read people we had a laugh and a bit of banter as that’s what I’m like ! She is absolutely brilliant I can’t fault her at all she delivered my car and everything is perfect ! Thankyou so much Jackie you definitely deserve a pay rise for putting up with us Wilson’shope to see you again in a few years x
Emily Wilson
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago We really appreciate the feedback and the 5* review Emily. I’ll forward this over to the management team in Lincoln ASAP. ^CB
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1 year ago
Just picked up my brand new Clio.. amazing service from start to finish. Hassle free collection and no pushy sales.. huge thanks to Paul and the team.
Karen Currie
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago We really appreciate the feedback and the 5* review Karen. I’ll forward this over to the management team in Lincoln ASAP. ^CB
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1 year ago
What a great place to buy a car! I came to Pentagon Lincoln Renault to look at and test drive an electric Zoe. Matt the salesman was great, informative and knowledgeable. I took delivery a few days ago and I absolutely love it. Thanks to everyone at Lincoln Renault for looking after us. Recommended.
Paul Wilkinson
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Paul and would like to take this opportunity to thank you for choosing Pentagon Lincoln. ^CB
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1 year ago
Enquired about a service for my Mums Renault Zoe. It was really easy to book her in and everyone was polite and friendly.
I would definitely recommend the team at Pentagon Renault.
Thanks Pentagon
George Reed
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback George and would like to take this opportunity to thank you for choosing Pentagon Lincoln. ^CB
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2 years ago
Bought my first brand new car from pentagon in Lincoln this weekend. An exceptional experience buying that was made by Paul white, he made sure all my boxes where ticked and my experience was the best it could be
Jordan Davidson
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 years ago We really appreciate the feedback and the 5* review Jordan. I’ll forward this over to the management team in Lincoln ASAP. ^CB
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2 years ago
it was a service plus MOT , work done properly, and give attention to the customer I will come back
Jacques ROUSSEAU
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago We really appreciate the feedback and the 5* review Jacques. I’ll forward this over to the management team in Lincoln ASAP. ^CB
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2 years ago
As i live in Shetland, i purchased car over phone, Ryan was very helpful all the way through transaction can highly recommended the Pentagon motor group, and would certainly use again.
All the best
Tom
Thomas Sutherland
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 years ago Thank you for your five-star rating. We really appreciate it Thomas. ^LB
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2 years ago
Firstly never did we ever dream that we would be purchasing a car online and to begin with we were extremely cautious. However from the moment we spoke with Jackie Lee she immediately put us at ease. The whole process could not have been made any simpler. Jackie was in contact with us throughout, all information was explained to us. Due to work commitments we were struggling to arrange to a date to collect our new car. Jackie then immediately arranged for our new vehicle to be delivered which was some 60 plus miles away, and this was on the day we agreed. Jackie arrived in full uniform and presented Pentagon in a very professional, polite manner. Our vehicle had been valeted and even after the long journey was in pristine condition. We would definitely recommend anyone to use Pentagon Lincoln. Superb service, well done team Pentagon and a very personal thanks again to Jackie you are a credit to your company. Linda and Simon.
Linda foulkes
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 years ago Dear Linda, thank you for taking the time to give our dealership over in Lincoln a 5* review. I will send this over to the management team on-site now. ^CB
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3 years ago
I've entrusted the care of my two Mitsubishi cars to Pentagon for three years now, and during that time they have carried out the servicing efficiently and courteously. On the most recent occasion that I visited, both Brandon Joyce, Paul Leeder and their colleagues were as helpful, friendly and obliging as usual, and the vehicle technicians carried out the work exactly as requested, as well as recommending further repairs/replacements. All in all, a garage which I do not hesitate to recommend.
Lorna Grant
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 years ago Thank you for your five-star rating. We really appreciate it Lorna. ^LB
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3 years ago
Matt sold me a car I drive away few days later something was rattling so drove 80miles back to Renault pentagon Lincoln who told everything is good and sent me on my way so I went to another pentagon dealer in Huddersfield because the rattle was still they Who checked the car and told me it’s not safe to drive the steering rack could have broke off
But this dealership Renault pentagon ignores my calls and messages
So please think twice before buying from this dealership
Asif Valli
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 years ago I’m sorry to hear you have experienced a concern following your purchase, but we assure you we take customer satisfaction very seriously. I understand that our Business Support Manager from Lincoln has been in contact with you and will be your point of contact. ^LB
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3 years ago
Paul was absolutely brilliant with sorting out my new motability vehicle. Nothing was too much trouble. So much better than Stoneacre! Paul went above and beyond to help and I honestly can’t thank him enough! Absolutely wonderful chap! So so happy with my new kadjar she’s a dream to drive!
cerys clarey
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 years ago Dear Cerys, thank you for taking the time to give our dealership over in Lincoln a 5* review. I will send this over to Paul there and the management team on-site now. ^LB
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3 years ago
All staff very pleasant and under current difficult circumstances due to Covid-19, the whole experience of purchasing our new car was very straightforward from start to finish and Matt, who did all the paperwork was very nice and very helpful. Enjoying our new car, thanks Matt - great job
Marie Longdon
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 years ago We really appreciate the feedback and the 5* review Marie. I’ll forward this over to the management team in Lincoln ASAP. ^LB
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3 years ago
Had my car in for an MOT and Service, amazing service when coming to book it in with Charlottle and the handing over process.
Overall Renault was great with the communication if it had a problem, always doubled check with me and got everything done within a couple of hours
Chloe Gray
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 years ago Thanks for the great rating Chloe. We really appreciate the support. ^LB
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3 years ago
Excellent service from Paul White from start to finish. Never felt pressured once, given helpful information and facts to help me to decide to purchase. Would recommend to anyone to have a look at the range. A great salesman to deal with
Neil Jameson
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 year ago Thanks for getting in touch Neil. We really appreciate you taking the time to give Pentagon Renault and Mitsubishi in Lincoln a 5* review. ^CB
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3 years ago
I must say the process from viewing the car to driving away with it was incredible! Thank you so much Paul White for making the purchase incredibly easy and enjoyable! Everything was clear to understand and the customer service was personable.
Thank you so much Paul and team, we look forward to seeing you again when we need a new car :D
Andy Tatt
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 years ago Thank you for letting us know about how great your recent visit to Pentagon was. I will send this over to the team now Andy. ^KR
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3 years ago
Who thought buying a car could be so relaxed yet professional! Great service from Paul today, knows his stuff and throws in right sprinkle of humour. Thank you x
Catherine Butterill
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 years ago It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback and would like to take this opportunity to thank you for choosing Pentagon. ^KR
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3 years ago
Paul was very friendly, answered our questions, gave us the time we needed, we didn't feel pushed. Despite covid19 the dealership was very well organised. It was a very good experience. Thanks Paul.
Nick
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 years ago Thanks for getting in touch Nick. We really appreciate you taking the time to give Pentagon Lincoln a 5* review. I will send your comments to the team now ^KR
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3 years ago
Paul White was very professional, friendly and made the sales transaction an absolute breeze. I will definitely be recommending Paul White and Pentagon to family and friends. Excellent.
Rob lvr47
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 years ago Dear Rob, thank you for taking the time to give our dealership over in Lincoln a 5* review. I will send this over to the management team on-site now. ^KR
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3 years ago
I recently took delivery of a new Renault from Pentagon Lincoln and I could not be more impressed!
A special mention to Luke Gray who was a complete credit to Pentagon and renewed my faith in car salesmen. He was polite, professional and knowledgeable about every aspect of the process. Nothing was too much trouble and his attention to detail was exceptional - everything was explained very clearly and all the options were thoroughly explored.
The level of service I was provided with was fantastic - there was not only clear communication from beginning to end but also regular checks as part of the aftercare package which has been unlike any dealership I have used in the past. He was extremely helpful and I am delighted with my Renault - thank you for everything!
10/10 to Luke - would 100% recommend Pentagon Lincoln to all.
Customer One
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 years ago Apologies for the delay in responding. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback and would like to take this opportunity to thank you for choosing Pentagon. I will send your feedback to the team. ^KR
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4 years ago
The team at Pentagon Lincoln helped me from the moment I made an enquiry. Paul White, in particular was thorough, helpful, and fun to talk to. I was helped to buy a car that suits my needs, and they even saved me some money. I can't praise them enough.
Jim Snee
Pentagon Lincoln | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 4 years ago Thank you for letting us know about how great your recent visit to Pentagon Lincoln was. I will send this over to the team now. ^WR
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5 years ago
Got my new duster 4x4 a week ago , and at last the other half let me drive it, what a fab car to drive, Paul in sales was so good as we had to order the car, it took 3 months to come, but well worth it, Paul made sure we were updated . Thanks Paul for your help and for not being a pushy salesman , as we have seen a few. 5 stars for you as well as the car.
Gail Barkworth
Pentagon Lincoln Outer Circle | Renault, Mitsubishi and Motability
Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 5 years ago Thank you for the 5* review Ms Barkworth, it's great to hear that you're enjoying the new Duster, we hope you get many years of fun from it. I'll forward on your comments to Paul and the manangers on site now too. ^JA
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