Pentagon Motor Group has seen a boost in performance since it completed the refurbishment of its Mazda dealership in Lincoln. The dealership has seen its services ranked at the top of Mazda’s Customer Service League table for the period 1 April to 31 July 2018.
Richard Wagstaffe, General Manager of the dealership, said: “It’s a real boost for the whole site and my Mazda team in particular. As a team we work hard and take a genuine pride in the Mazda brand and our new facility, together with the whole ethos of supporting the customer. As a result, our market share locally has grown by almost 50% this year, and we are growing steadily.”
“More importantly, both for the brand and our Lincoln business, customer response to the new facility and the people who make it work has been really exciting. To have come top of the Mazda Customer Service League so soon after the upgrade is a real achievement and gives us all something to work on for the future.”
David Lewis, Managing Director of Pentagon Motor Group, said: “We have two strong multi-franchise sites in Lincoln, with Mazda joined by Citroen, Mitsubishi, Renault and Vauxhall, plus our Van Centre, and the latest refurbishments and upgrades have added to service levels and experience for local customers when looking for their next new or used vehicles.”
“The success currently being enjoyed by Richard and his team is a fair reflection of the hard work they have put in – and of the value to be gained from investing in our Lincoln sites. Mazda are happy, we are happy.”
Experience the industry-leading customer service of the Pentagon Mazda Aftersales Team in Lincoln offer by booking your vehicle in. Customers can do this by calling 01522 850000, by heading over to the book a service page of the Pentagon website or by visiting the dealership on Tritton Road in Lincoln.