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3.9 Average of 1168 Reviews
  • Amy Ratcliffe
    11 minutes ago Pentagon Ford Warrington | Car, Transit Centre and Motability
  • James Walsh
    1 day ago

    5 star service from Ste, all the way from enquiry to signing for the car, nothing was too much trouble and he did a fantastic job talking us through all the options and making sure we were aware of everything - Wouldn't hesitate to recommend this company to anyone looking for a nice car at a fair price

    Pentagon Ford St Helens | Ford and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 day ago

    Dear James, thanks for taking the time to give Pentagon St Helens a 5 star review! We appreciate your kind words. ^RP

  • lukasz kozikowski
    1 day ago

    Top

    Pentagon Ford St Helens | Ford and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 day ago

    Thanks for the 5 star review, Lukasz!

  • Jill Dore
    2 days ago

    Absolutely fantastic customer service from Paul the motability advisor at Ford, lovely friendly man who talked me through all the options and had my new car ready and waiting for me within the week. Very patiently talked me through all the features of the car and made sure I was happy with everything. Highly recommended thank you so much.

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 day ago

    Thanks for giving Pentagon Warrington such a great review, Jill! We're pleased to hear about your experience with the team. Thanks for your support! ^RP

  • Nicholas Brooks
    1 week ago Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 week ago

    Thanks for the 5 star review, Nicholas. We appreciate the support. ^RP

  • Tony Briggs
    1 week ago

    Great service from Pentagon

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 week ago

    Thanks for the 5 star review, Tony. We appreciate the support. ^RP

  • Peter Heaton
    2 weeks ago

    Staff are very friendly and very welcoming as usual the staff at pentagon runcorn are amazing

    Pentagon Ford Runcorn | Car and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 weeks ago

    Thanks for getting in touch Peter. We really appreciate you taking the time to give Pentagon Runcorn a 5* review. ^AB

  • Lee Peter
    2 weeks ago

    Absolute rubbishno courtesy carmotability car has broke down and I'm now struggling to get to my hospital appointments

    Pentagon Ford St Helens | Ford and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 weeks ago

    Dear Lee, we are sorry that you felt the need to give Pentagon St Helens a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^AB

  • Louise Barnes
    2 weeks ago

    Can't complain, they was always there to help with any advice. Very pleasant people and I would go here again.

    Pentagon Ford St Helens | Ford and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 weeks ago

    Thank you for your five-star rating. We really appreciate it Louise. ^AB

  • Daniel Stockton-Pugh
    2 weeks ago

    Excellent service.

    Pentagon Ford St Helens | Ford and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 weeks ago

    Thanks for the 5 star review, Daniel! We appreciate you taking the time to give Pentagon St Helens such great feedback! ^RP

  • Victor Faye
    3 weeks ago

    Good job but it took quite a while.

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 2 weeks ago

    Thanks for the 4 star review, Victor. We appreciate the feedback. ^RP

  • Niamh Murtagh
    4 weeks ago

    Great service, can’t recommend Dan Young enough - the whole experience was great from start to finish and he did everything and more. I’ve never had a better experience buying a car. Thanks so much, love my new car!

    Pentagon Ford Runcorn | Car and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 3 weeks ago

    Thanks so much for the 5 star review, Niamh! We are pleased to hear about your great experience with Dan at Runcorn, and thrilled that you love your new car. ^RP

  • Julie Kinder
    4 weeks ago

    Booked a full service. No service book stamped afterwards. Check list indicated it had been done. Following morning warning light on car "Check tyre pressures now". Front tyre had 26 PSI when it should have had 55, other 3 tyres had low PSI too and needed topping up with air at my expense and inconvenience. Check list indicated this had been done. What else had Ford Pentagon ticked off on Check list to say they had done as part of the full service we had booked and paid for that hasn't been done?? If you are offered a wash and vacuum as part of service, its complementary, but they don't tell you this!! If you're going to wait while they service your vehicle, take a camping chair and a flaskThey have 1 two seater sofa in the waiting area and that's itIf the drinks machine doesn't work they don't like sorting it out, you're made to feel like an inconvenience if you ask them to help you. Ask about a free courtesy vehicle to use as apparently they are available if you ask at time of booking but was only made aware of this after I'd spent £16 on 2 taxis with my 2 year oldCheck your service book before you drive off, they never stamp it but tick the service Check list to say they haveI wouldn't reccomend Pentagon Ford to family and friends and will not use again in the future.

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 4 weeks ago

    Dear Julie, we are sorry that you felt the need to give Pentagon Warrington a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^AB

  • Matt Dickenson
    4 weeks ago

    warrington. Vehicle went in for a service and reported bonnet to be misaligned from new. Came out with a dent on the bonnet with no impact damage and was obviously from someone pushing down on it. Totally dismissed they had caused the damage. Ignored for 7 days until I visited the dealership. What they will do is damage your vehicle take a picture in there workshop and say it was there before they looked at it. Will not return phone calls will not acknowledge emails just rude Avoid at all costs

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 4 weeks ago

    Dear Matt, we are sorry that you felt the need to give Pentagon Warrington a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^AB

  • Caroline Beech
    4 weeks ago

    Sue at pentagon was really helpful and my car delivered quickly

    Pentagon Ford Runcorn | Car and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 4 weeks ago

    Thanks for the great rating Caroline. We really appreciate the support. ^AB

  • Stacey O'Neil
    1 month ago

    Lovely staff here

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 4 weeks ago

    Thanks for the 5 star review, Stacey. We appreciate the support! ^RP

  • Paul Muil
    1 month ago

    I have taken 2 Ford cars to Pentagon Ford St.Helens for a service and MOT recently, and my faith has been restored because the service given was flawless and exemplary on both occasions.

    Pentagon Ford St Helens | Ford and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Thank you for your five-star rating. We really appreciate it Paul. ^AB

  • Red Target
    1 month ago

    Exerllent service experience quick and very professional

    Pentagon Ford St Helens | Ford and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Thank you for your five-star rating. We really appreciate it Red. ^AB

  • John Ward
    1 month ago

    I currently have issues with my motability vehicle. Which I must say I'm disappointed with. But a little better after sales service would be very much appreciated

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Dear John, thank you for taking the time to review Pentagon Warrington. We're a little disappointed that you felt your experience warranted a 3* review. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm). ^RP

  • Rebecca Griffiths
    1 month ago

    Can’t recommend mike enough, he talked me through everything and made sure I understood before moving on to the next steps. I wasn’t rushed at all and had everything done to accommodate what I was looking for in a car.

    Pentagon Ford St Helens | Ford and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Thanks for the 5 star review, Rebecca. We're pleased to hear about your great experience at Pentagon St Helens, and how helpful Mike was! Thanks again. ^RP

  • Pam Boudler
    1 month ago

    Absolutely appalling service from the Service Department. They have had our vehicle since the beginning of September and still we await for the vehicle to be repaired. New engine required due to poor quality timing belt fitted in manufacture. Reception staff were quite rude when i first chased up the findings telling me "its not my job when i asked when would the claim be submitted to Ford. I was then told its on the manager desk and he will submitted when he has time. Ford Uk themselves appalled at the lack of communication. Vehicle was meant to be repaired on 19th October Steve called me last week to say it still hadn't been started and would try for next week. Sent an email on Monday to Steve its now Friday and still no reply. Contacted Pentagon on chat for email off General Manager now been waiting 15 minutes to get this. I would advise no one to use this dealership. Had a call from Joanne after emailing the General Manager on Friday. Was promised a call today Monday 30th October but no call yet again. Still no reply to my email i sent last Tuesday. Just when you thought maybe someone would start communicating with you alas it doesnt happen. The General Manager didnt even have the decency to email me back directly to let me know he would be chasing this complaint up.

    Pentagon Ford St Helens | Ford and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Dear Pam, we are sorry that you felt the need to give Pentagon St Helens a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^AB

  • Steff Park
    1 month ago

    Busy,busy, helpful

    Pentagon Ford Runcorn | Car and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Thank you for your five-star rating. We really appreciate it Steff. ^AB

  • Daniel Marks
    1 month ago

    Millie and the team were great communicators and kept me informed of what was going on regularly. Whenever i called they would get back to me and let me know what was going on. They managed my expectations from the beginning so I was prepared for the length of time they had my car and the repairs seem bob on. Thanks you!

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Thank you for your five-star rating. We really appreciate it Daniel. ^AB

  • Fiona Wilson
    1 month ago

    Thanks to Steve Wilkinson for all your help in buying our new car! Fabulous guy to do business with, always kept informed as to when we could drive the car away. This is our second purchase with Steve. 100% recommend him

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Thanks for getting in touch Fiona. We really appreciate you taking the time to give Pentagon Warrington a 5* review. ^AB

  • andrew sproston
    1 month ago

    Prices can be ambitious but my Focus ST will get looked after

    Pentagon Ford Runcorn | Car and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Thank you for your five-star rating. We really appreciate it Andrew. ^AB

  • Linda Leadbitter
    1 month ago

    extremely satisfied with all aspects of work carried out on our car. From booking in, picking it up completing work needed and dropping off again.

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Thank you for your five-star rating. We really appreciate it Linda. ^AB

  • Kath Carr
    1 month ago

    Great customer service very quick with my car highly recommend

    Pentagon Ford Runcorn | Car and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Thank you for your five-star rating. We really appreciate it Kath. ^AB

  • Chris Clare
    1 month ago

    Took my Ranger in for 3 recall notices,only 2 completed,and the other was supposed to be rebooked in at M53 ford for me, which has not happened, I had the TPM done here and that was great, and I was well informed, I was disappointed that I wasn't informed at the beginning that all recalls could not be done here,as I feel the most important one is now still not checked and I could have made separate arrangements to get this sorted.

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Dear Chris thank you for taking the time to review Pentagon Ford in Warrington. We're a little disappointed that you felt your experience warranted a 3* review. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm). ^AB

  • James Hurn
    1 month ago

    Amazing service and mobility team and sales, test drive in and out within the hour car signed for 5* definitely recommend

    Pentagon Ford St Helens | Ford and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Thanks for the great review, James. We appreciate the 5 stars! ^RP

  • Helen Brookes
    1 month ago

    Absolutely rubbish. My car was hit by another driver, insurance company sent it here to be repaired - they wouldn’t work on it until it had been valeted as it had dog hair in which we had to pay for, then apparently the car wouldn’t start so we had to pay £180 for a new battery (nothing wrong with it), then three times they changed the delivery date for it to come back to us. Upon finally getting car back loads of electrical stuff - seat heaters, pet sensors, mileage display DIDNT WORK!! Called them and took car back in - what a surprise they can’t fix it and have tried to wriggle out of any responsibility despite all the electrical stuff working beforehand. ABSOLUTELY RUBBISH. DON’T WASTE YOUR TIME GOING HERE - we have been totally inconvenienced and spent lots of wasted time on this - INCREDIBLY ANGRY

    Pentagon Ford Warrington | Car, Transit Centre and Motability
    Response from Pentagon Motor Group is a division of Motus Group (UK) Limited 1 month ago

    Dear Helen, thank you for reviewing Pentagon Warrington Ford. Having spoken to our Bodyshop Manager, they have advised that these issues were discussed at the time with yourself and your insurers. Due to health and safety reasons, our team couldn't carry out work on your vehicle. ^RP

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Representative Finance Example
APR Representative 13.9%
Cash Price £5,995
Deposit £0
1st Monthly Payment £136.55
58 Monthly Payment £136.55
Final Monthly Payment £146.55
Amount of Credit £5,995
Total Amount Payable £8,203.00
Total Charge for Credit £2,198
Duration 60 Months
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